Show or Hide

800-334-6259 | Contact Us

General Terms & Conditions


All orders are shipped F.O.B. Kansas City, Kansas. Once the material leaves our dock it becomes the property and responsibility of the consignee. If freight is lost, or damaged, all freight claims must be filed by the consignee. When shipping to a job site, freight will be third party billed.


A 2% cash discount is allowed if payment of invoice is mailed or delivered within 10 days of invoice date. All invoices are due net 30 days, with all Past Due accounts subject to a service charge of 1½% per month. Minimum billing or credit is for $150.00 net. Any order under minimum will carry a $10.00 surcharge.


To meet the full freight allowance, orders must be for immediate complete shipment to one location within the contiguous United States. Shipments to Alaska, Puerto Rico, Hawaii or for export are not freight allowed. For shipments to Alaska, Puerto Rico, Hawaii or for export, the freight allowances shown below, for qualified items, are good for shipment to East Coast, West Coast, Gulf Coast, or Great Lakes ports only:.


  1. Single Wall PP and PVDF Products: $7,000 Net on single wall pipe and fitting products, EXCLUDING Sinks, Tanks and related accessories, Chemical Treatment Systems, 8”-12” (inclusive) Pipe and Fittings.
  2. Double Containment Products: $30,000 Net for double wall products, with no freight allowance on prefabricated pipe spools pieces, or assembly machines/tools.
  3. Metric Single Wall Products: $7,000 Net for EuroGreyline PP metric pipe and fittings products, and FluoroStar PVDF metric pipe and fittings products


All invoices are due and payable 30 days from the date of invoice.


No catalog, price list, literature, or other material describing our products is to be construed as an offer to sell same. Orders are subject to acceptance by us at our facilities in Kansas City, Kansas.

Your order, when shipped by us, shall be the complete contract between us, subject to, and incorporating therein, the terms and conditions herein set forth, and any provisions contained in your order that are inconsistent with our terms and conditions shall be inapplicable and invalid. Prices and discounts contained in any of our catalogs, price lists or other literature are subject to change without notice.


A minimum billing charge of $50 Net applies to all shipments F.O.B. factory. Customers are encouraged to order sufficient products to avoid this charge, which is necessitated by increased costs of processing small orders.


Our products are carefully inspected for manufacturing defects. However, it is not always possible to detect hidden defects. We warrant our product to be free from defects in material and workmanship under normal usage for a period of one year from the date of delivery to the site where they are to be used or installed. We will replace products without charge if they are proven to have manufacturing defects within the warranty period and provided that we have been given an opportunity to inspect any product alleged to be defective and the installation or use thereof. Such remedy is the sole remedy for breach of warranty, and we shall not be liable for any incidental, consequential or special damages, including without limitation, any expenses for removal or reinstallation of products, lost profits or the cost of repairing or replacing other property that is damaged, costs resulting from labor charges or delays or other circumstances over which we have no control. THE WARRANTY SET OUT ABOVE IS THE ONLY WARRANTY MADE AND IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTIES SET FORTH ABOVE SHALL BE INVALIDATED BY ANY ABUSE, MISUSE, MISAPPLICATION, IMPROPER INSTALLATION OR IMPROPER MAINTENANCE, OR ALTERATION OF THE PRODUCT.


Any sales or manufacturers’ taxes existing, or under future statutes, are to be paid by the buyer.


A minimum billing charge of $50 Net applies to all shipments F.O.B. factory. Customers are encouraged to order sufficient products to avoid this charge, which is necessitated by increased costs of processing small orders.


A minimum billing charge of $50 Net applies to all shipments F.O.B. factory. Customers are encouraged to order sufficient products to avoid this charge, which is necessitated by increased costs of processing small orders.

  1. Permission to return goods must be requested in written form via email, fax or mail. The request must identify original shipment of material by invoice number and date of invoice, and list all goods to be returned by Orion part number / MFG number and description. Total value of requested return must meet minimum $250 Net value to qualify for return authorization, due to increased costs of processing small returns.
  2. The following are non-cancelable and non-returnable and no credit will be issued on their return: all pipe; all non-standard, special order, or made to order products; all obsolete products; all sinks, tanks and related accessories, sediment interceptors, monitoring equipment, and related accessories; all Standardline products; all expansion joints; all 8”, 10”, 12” fittings; all tools and accessories; all products so marked (*) on price lists.
  3. Goods must be returned within one year after purchase in order to receive credit.
  4. Only 10% of any invoice total (not including the pricing for pipe) may be returned for credit, subject to minimum $250 Net value per 1. above.
  5. All goods must be returned “prepaid”. For any goods purchased on an FFA basis, outgoing freight charges will be deducted from total credit amount.
  6. All goods returned must be in pristine and resalable condition. All returns are subject to our inspection. Any product that is, in our sole judgement, determined not to be in a resalable condition will be either disposed of by Orion, or returned freight collect to the purchaser. In either event, no credit will be given.
  7. A restocking charge of 25% will be charged against all returned goods, except Whiteline materials for which the charge will be 35%. If goods are returned in a non-pristine condition and need special cleaning to allow them to be resold, a 40% restocking charge will apply to the entire returned shipment.
  8. All goods returned must have Orion’s return authorization number clearly indicated on all boxes or cartons, and must be freight prepaid. If not, they will be refused at our dock.
  9. All credit memos issued may be applied to current account balances, or to future purchases. No cash refunds will be issued.


Prices and terms are subject to change without notice and supersede all previous quotations. The right is reserved to change or modify product design or construction without prior notice, and without incurring any obligation to make such changes and modifications on products previously or subsequently sold.